Should you need to return merchandise for any reason, you will receive full credit for your merchandise, under the following conditions as outlined below.

IMPORTANT NOTE:
Special orders or customized items may not be returned or exchanged, at any time, and without exception.

All merchandise must be returned within 30 days of invoice date. No returns will be allowed and all sales are final after the 30-day return period. THERE IS NO WARRANTY, EXPRESSED OR IMPLIED, ON SALES THAT ARE FINAL.

Items with manufacturing defects may be returned within one year of receipt of the product.

All items must be returned in their original condition and packaging, with the original diamond certificate (if delivered with your original order). If your return item was originally delivered with a diamond certificate and you do not return that certificate, you may be charged a $250 replacement fee.

Additionally, all returns must include a completed Packing Slip and Return Merchandise Form, which was included with your shipping invoice. Returns made without this form or a copy of the original invoice may be charged a service fee of $10.00, or we may return the items to you at your expense.

All return items must have a Return Merchandise Code entered on the return label. Customers returning items must call 1-866-800-6480 to request a Return Merchandise Code. No item will be returned without an authorized Return Merchandise Code.

All return items must be securely packaged, insured and shipped, with the required accompanying documentation, via US Postal Service Registered Mail, with a return request receipt for confirmation that a member of the BellaTrue.com Customer Service Team receives your shipment. Please note that BellaTrue.com is not responsible for lost or damaged returned shipments. Returns should be addressed and shipped to:

Customer Service Returns, Bella True
1600 Verot School Road
Lafayette, LA 70508

Additional policies to note:

• A 15% restocking fee may be charged for all returns from customers who consistently abuse the return privilege.

• Bella True cannot be held responsible for returned merchandise if any of the procedures, as listed above, are not followed.

• Shipping and gift-wrap costs are not refundable on return orders - without exception.

• Thank you for adhering to these policies. Once we have received and accepted your return, your refund will be processed within 4 to 6 weeks of receipt and acceptance.

• Should you have any questions or need further assistance, call us at 866-800-6480 or send us an email.