BellaTrue.com Customer Service
Frequently Asked Questions
Will you create a custom piece of jewelry for me?
We do not have custom jewelry creation at this time. However, we are exploring options to add this feature in the near future and will let you know when it becomes available.
I like a piece of your jewelry, but would like one small change. Is this possible?
We are unable to make modifications of any type to our jewelry at this time.
Can I return my order if I can’t find my certificate or appraisal?
You may make a return without your certificate or appraisal, but a certificate/appraisal replacement charge may apply.
Will I be charged sales tax?
You will be charged sales tax on the items you purchase if shipped to Tennessee. Items paid for with Bella Bucks will be subject to the amount of sales tax charged in the state of Tennessee, if that is the state to which your order is shipped. Under current law, you are responsible for any reporting to the applicable tax authorities for any purchases made outside the state where you live.
Do you offer ring sizing?
We do offer ring sizing in most cases. Some rings cannot be sized at all and others may have a range of sizes that are available. Because we want your ring to fit correctly, we offer complimentary finger gauges when customers sign up for Bella True Rewards. All Bella True rings that are sizable will be sized before shipped, based on the size you select. In most cases, you can purchase the ring in a size up two or down two from the base size, including half sizes. For example, if a ring has a base size of 7, you can order that ring in a 5, 5.5, 6, 6.5, 7, 7.5, 8, 8.5, 9, or 9.5. Not all rings will be sized by this standard, and available ring sizing options will be found on the ring's product page.
I read that an item is out of stock; will you be getting more?
If an item indicates that it is temporarily out of stock, it is likely that we will be restocking it in the near future. If an item is labeled as overstock or no longer available, then we will no longer carry that item once our inventory is depleted.
I live outside the United States; can I still buy from you?
At this time, we do not accept international orders. However, this feature is coming in the future, so check back soon.
Which payment methods do you accept?
We currently accept the following payment methods: PayPal, Visa, AMEX, Discover Network, Master Card.
Am I liable for my jewelry while it is being shipped?
You are not liable for jewelry that is being shipped to you from BellaTrue.com. If you ship jewelry to BellaTrue.com for service, return, or exchange, you must follow the procedures listed here to avoid liability.
Can you help me keep my gift a surprise?
We love surprises and are happy to work with you to make your gift-giving experience memorable. Our first recommendation would be for you to have the gift you select delivered to a safe, alternate address.
Are your prices flexible?
At Bella True, our fair pricing policy consistently provides our customers with premier, heirloom-quality jewelry at the best possible price. Therefore, our prices are non-negotiable.
Do you deliver on Saturday?
Saturday delivery is not available on items purchased from BellaTrue.com.
How can I subscribe to the Bella True Rewards program?
Sign up for the Bella True Rewards program by clicking the Bella True Rewards link at the top of the page, or checking the sign-up box with you sign-up for a BellaTrue.com account.
Can I subscribe to your email list without signing up for Bella True Rewards?
We encourage you to take advantage of our Bella True Rewards program, however you may sign up for our regular email list by visiting our homepage and entering your email address in the box provided under the featured product. Please note that our email list is protected by our privacy policy.
My Account
How do I set up an account?
To set up your Bella True account, you can select the “Register” link at the top of any page or click here.
How do I edit my account information?
Sign in to your Bella True account and click on the “Account Information” tab on the left side of the screen to edit your account information.
What should I do if I forget my password?
In the event that you forget your password, select the “Log In” link at the top of each Bella True page and you will be instructed on how to retrieve or change your password.
Can you change my account information?
The only person who is authorized to change your account information is you. The only time we will assist you in changing your account information is during the process of re-setting your password or in the instance that we have to officially suspend or delete your account.
What are the benefits of registering?
There are several great advantages to creating an account with BellaTrue.com. Among these are: ease and speed of checkout, quick notification of specials, and a customized shopping experience.
Shopping Online
How do I place an order on BellaTrue.com?
Placing an order on Bella True is easy. Just simply add items to your shopping bag then proceed to the checkout once you are finished shopping. You can also click the “My Bag” link at the top of the page and then select Proceed to Checkout. From here, create an account or continue your purchase as a guest. Next, complete the payment and shipping sections.
Who do I contact if I have any questions?
Should you need assistance with Bella True products and services, please click here to send us an email.
Should you need technical assistance with Bella True, please click here to send us an email.
How can I make returns or exchanges?
Should you need to make a return or exchange Bella True products, please click here to access the Bella True return policy and procedures.
Will my items be gift-wrapped?
Gift wrapping is available for free on Bella True products by request only.
Is it safe to order from BellaTrue.com?
Bella True is dedicated to the safety of the personal and financial information of our customers. We utilize high-level security and encryption technologies, processes, and procedures, to provide the safest shopping experience possible. See our security statement for more about your information safety when purchasing from Bella True.
Will I be charged sales tax on my BellaTrue.com purchases?
You will be charged sales tax on the items you purchase if shipped to Tennessee. Items paid for with Bella Bucks will be subject to the amount of sales tax charged in the state of Tennessee, if that is the state to which your order is shipped. Under current law, you are responsible for any reporting to the applicable tax authorities for any purchases made outside the state where you live.
Are prices on BellaTrue.com subject to change?
Due to natural fluctuation in the values of precious metals and gemstones, Bella True pricing is subject to change without notice.
What if I need extra help or advice regarding my purchase?
It is our goal to make your Bella True shopping experience a true pleasure. If you have questions, need help or advice about your purchase, we encourage you to contact us by calling 1-866-800-6480 or click here.
Can I include a personalized gift message with my purchase?
During the checkout/order completion process, you will have the option to identify your purchase as a gift, and will then be prompted to select a card to personalize and send with your shipment. We offer this service free of charge to you.
Can I cancel my order via email?
To cancel your order, you must contact a member of our customer service team by calling 1-866-800-6480 to determine if your order can be changed or canceled. Special orders cannot be canceled or returned for credit or exchange, without exception. We encourage you to keep that in mind when placing your order.
How do I apply a discount code to my order?
You will have the opportunity to enter any discount or promotional codes during the checkout/order completion process.
When will I be billed for my order?
If paying with a debit card or bank check card, funds will be deducted immediately after your order is placed.
Credit cards are not charged until your order is shipped.
I don’t know what size ring I wear; can you help?
If you are unsure of what size ring you wear, then sign up for Bella True Rewards. When you sign up, we'll send you a complimentary ring sizer that is yours to keep. Determine your ring size, and return to BellaTrue.com to order your ring in the size that best fits you.
Payment Options
Which forms of payment do you accept?
We currently accept the following payment methods: PayPal, Visa, AMEX, Discover Network, MasterCard.
Shipping
How will my order be delivered?
Your ring will be delivered through FedEx ground if you do not live on a military base. If you do live on a military base, your order will be sent via USPS.
How do I know when my order will arrive?
You will receive a tracking email when your order ships. Check your tracking code to see when your order will arrive. Most orders will arrive within a week from the date of purchase.
What are the shipping prices per order?
Please view the payment and shipping options page for pricing information. Our shipping costs start at nothing and go up for premium shipping services. FedEx ground shipping is always $2.99.
Will FedEx or USPS leave my package if no one is there to sign for it?
No. A signature is required to accept any BellaTrue.com shipment.
Can I ship my order to an international location?
We cannot currently ship an order internationally. We plan to offer international shipping shortly, so check back soon for this great feature.
Returns
What is your return policy and how to I return an item?
Click here to access the Bella True return policy and procedures.
I misplaced my packing slip/return label. What should I do?
In order for your return to be processed and to avoid any additional fees, please make a copy of your original invoice and include it with your return. Should you have any questions or need further assistance, please click here to send us an email.
When will my refund be processed?
Your refund will be processed within 30 days after we receive your returned item(s).
How can I check on the status of a return?
Your refund will be processed within 30 days after we receive your returned item(s). If it has been longer than 4 weeks since you made your return, please click here to send us an email.
Why is my refund not on my credit/debit card statement?
Your refund will only appear on the statement of the method of payment that was used to place your original purchase, and only after the standard refund processing time of 30 days after receipt of your return. If it has been longer than 4 weeks since you made your return, please click here to send us an email.
Policies
Privacy Policy
Access our Privacy Policy.
Terms and Conditions
Read our Terms and Conditions.
Secure Shopping Guarantee
Read our Secure Shopping Guarantee.
Return Policy
Read our Return Policy.
